December

December is traditionally a busy time for most companies and our humble coffee company is no exception. 

 

The hospitality sector is at its peak with the ubiquitous Christmas parties, social nights, after work drinks etc etc etc.  Australia is in party mode and our customers' venues are where they are heading.  All of this work does lead to extra demands on our service resources.  We find that we get an increase in "user errors" as by the end of the day staff don't really feel like taking care of the coffee equipment.  They have already worked a long shift and maintenance is not something that takes priority.  As the festive season rolls on, the lack of maintenance and cleaning leads to...more faults.  Not complaining, we make provision for this as we also enjoy an increase in sales.

 

On the OCS (office coffee systems) front many prospective clients are wanting to get projects finished or initiated before they take a break.  A good time to get decisions.  At the same time our ongoing clients are partying hard and drinking more of those early morning espresso shots. 

 

With just three weeks to do four weeks work, December's customer demand, and the prospect of being on-call over Christmas, this month is looking like a lot of fun.